Hey buddies, seguro que muchos de vosotros tenéis que «lidiar» a menudo con quejas de clientes. Os dejamos algunas frases útiles que os ayudarán con vuestro «customer service».
Lo más importante en estos casos es entender el problema y para ello necesitamos todos los detalles posibles:
Asking for information
What happened? So, what did you do…?
Could I ask you…?
Could you also tell me…?
I’d like to know…
Can you be more specific, please?
Siempre comprobar la información que nos facilitan para asegurarnos de que lo “hemos pillado”.En lugar de pedir que nos lo repitan varias veces, hay otro tipo de expresiones que podemos utilizar para este propósito:
Checking understanding
Are you saying that…?
What exactly do you mean when you say…?
I’d like to check one more thing with you…
So, the thing is… is that right?
Just to make sure I understood…
Let me check this with you, you need…
So, what you’re saying is…
Por último, como buenos agentes de atención al cliente tenemos que mostrar comprensión, empatía, escuchar atentamente e incluso pedir perdón si es necesario:
Showing interest /empathy
Ok / Right / Yes / Mmm.
I understand / I see.
I know what you mean.
Oh, really?
That’s interesting.
I’m sorry about that.
I apologise for that.
Pues «that’s all folks!», ya podéis poner en práctica algunas de esta expresiones la próxima vez que habléis con un cliente.
Fun y funny son palabras que usamos muy a menudo cuando hablamos en inglés. Tienen significados parecidos aunque estas palabras nos resultan confusas cuando las tenemos que utilizar en una frase.
Common mistakes:
My weekend was funny, I had a funny time with my friends.
My weekend was fun. I had a fun time with my friends.
Our trip to London was funny and exciting, we did lots of funny activities.
Our trip to London was fun and exciting, we did lots of fun activities.
We went to see a comedian, he was really fun.
We went to see a comedian, he was really funny.
¿Cuál es la diferencia entre fun y funny?
Fun es un nombre incontable (uncountable noun) que significa que algo nos hacer sentir bien y disfrutar, o lo que es lo mismo «you enjoy doing it» «you have a good time doing it»
E.g.
We had so much fun together at the theatre.
It was fun to go to a theme park with all my friends.
Playing games is not my idea of fun.
Time flies when you are having fun.
Have fun!
Fun también se utiliza como adjetivo de manera informal, sobre todo en inglés hablado (informal spoken English)
E.g.
It was a fun day with all my friends. We did lots of fun activities and we had a great time.
Jake is a fun guy, I always have a good time with him.
El comparativo y superlativo de fun en este caso sería:
Riding a bicycle is more fun than skating.
Travelling is one of the most fun things you can do.
Funny es un adjetivo que significa divertido, porque algo te hace reír, «it makes you laugh» (pueder ser una persona o una situación, una broma…)
E.g.
We watched a comedy last weekend, it was really funny, we laughed a lot.
We all laughed when he started telling jokes, he’s a funny comedian.
Do you know any funny jokes?
I find some comedians very funny.
A funny thing happened in the office the other day.
Jake is a funny guy (he makes me laugh)
El comparativo y superlativo de funny sería:
His new book is funnier than the previous ones.
She’s the funniest person I know, she knows many jokes.
Se puede usar fun y funny también en frases negativas
E.g.
Going to a dentist is not fun!
Doing a long boring exam is not fun.
Nobody laughed because his joke was not funny.
An accident is never funny. (Well, it’s not supposed to be funny)
Funny puede tener también el significado de extraño, sorprendente, inesperado o difícil de explicar (‘strange’, ‘surprising’, ‘unexpected’ or ‘difficult to explain or understand’)
She was wearing a funny hat (strange, weird).
That’s funny (strange, surprising), I think my glasses were here a minute ago.
I have this funny feeling that something is going to happen (difficult to explain).
This place smells funny (strange, weird).
He has some funny ideas about love (strange, difficult to understand)
What’s that funny noise (strange, unexpected)?
In short, en resumen
Fun things > make you happy / make you feel good.
Funny things / people > make you laugh.
Y ahora una pequeña prueba, a little test
Are the following situations fun or funny?
A party with your friends is…
A clown is…
Playing a game is…
Visiting new places is…
A friend tells you a great joke. The joke is…
VER RESPUESTAS CORRECTAS
A clown is funny.
Playing a game is fun.
Visiting new places is fun.
A friend tells you a great joke. The joke is funny.
Bueno pues esperamos que os haya gustado el post and you had a fun time reading it. 😉
PD: si quieres conocer otros errores comunes que cometemos los hispano-hablantes te recomendamos este post 30 errores comunes en inglés que no debes cometer más
Be happy and have fun!
